When management ask for a software solution to a problem

I’m an advocate of software solutions. I build information systems that take the strain, manage workflows and promote communication. They can and do solve problems. However, they can also mask problems by perpetuating the underlying issue through the gloss of software. Lipstick on a pig essentially. Two pronged attack When management present a problem, it’s …

Sell the promise of QMS not the software

The people who make buying decision aren’t really interested in the software. They are interested in the promise. What will it deliver? It’s always about the bottom line. If you are trying to advocate some investment in a management system, focus on how it will make them more money, reduce aggravation, ease their drudgery, and …

QMS too wordy? Consider Wardley mapping

Leadership needs to know and formulate the big picture. Situational awareness is the business speak for this. It helps to understand the whole before trying to appreciate the detail. Context before strategy and all that. But how do you develop and define your strategic position, goals and priorities? Then, how do you convey it succinctly …